Thank you for shopping with Figure Lecture. We appreciate your business and want to ensure your satisfaction with our products. Our policy regarding returns is designed to be fair and transparent.

Exchange and Store Credit Only: We understand that circumstances may arise where you wish to make adjustments to your purchase. Therefore, we offer exchanges and store credit for eligible items. Please note that we do not issue refunds.

We accept exchanges for items that meet the following criteria:

1. The item is unused, unworn, and in its original condition.

2. The original receipt (proof of purchase) must be presented.

3. The exchange request is made within 7 days from the date of purchase.

4. For online order, please request exchange by contact: info@figurelecture.com and send back to us within 7 days from the date the package delivered, with all original package and tags attached. 

The following items are final sale and are not eligible for exchange or store credit:

1.All plants are final sale

2. All food items including tableware, cutlery, food ware are final sale, for hygiene and safety reasons

3. Personalized, clothing that are altered, special order or customized items are not eligible for exchange

4. Items missing their packaging or in used condition are also ineligible for exchange

5. Sale or clearance items

4. Please make sure the clothing tags remain attached upon receiving the item. Once the tags are removed, returns or exchanges cannot be accepted.

For Canadian Customers: Exchanges must be arranged no later than 7 days from date of delivery.

Upon shipment delivery, please contact us immediately by email info@figurelecture.com of any issue(s) that may require exchange, replacement or exchange. We will attempt to correct the problem as best and as quickly as we can.

All exchanged products must first be approved by us.

For eligible exchange items within Canada, we can provide a prepaid return shipping label for a flat fee of $15 CAD.

Once we receive and inspect the returned item(s), we will issue a refund to your original payment method.

Please note: The $15 return shipping fee will be deducted from your refund.

• Additional deductions may apply if the returned item(s) are damaged, used, missing original packaging or tags, or otherwise do not meet our return requirements.
• Returns of damaged, defective, or incorrect items caused by our error will not be subject to the $15 return shipping fee. Please contact us before sending the item back.

For United States Customers: All orders shipped to the United States are final sale and are not eligible for returns or exchanges.

Due to current U.S. customs regulations, import duties, tariffs, and the additional costs associated with cross-border returns, we are unfortunately unable to accept returns or exchanges for orders shipped to the United States. These fees and customs charges can be difficult to recover or reimburse once an order has been delivered, making the return process significantly more complicated and costly.

We strongly recommend reviewing your order details, including product selection, size, and shipping information, carefully before completing your purchase.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos of the item and packaging. We will review the issue and do our best to make it right.

Thank you for your understanding and support.

Please carefully inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so that we can promptly review the issue and determine the appropriate solution.

When contacting us, please provide your order number, a clear description of the issue, and photos of the item and its original packaging, including any visible damage to the package. This information will help us evaluate the situation and resolve the issue as quickly as possible.

Please do not dispose of or alter the damaged or incorrect item or its packaging until we have completed our review, as we may need additional information or documentation from you.

If the issue is confirmed to be the result of damage during transit, a manufacturing defect, or an error on our part, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy at our discretion.

Please note that issues related to customer preference, change of mind, incorrect size selection, or ordering the wrong item are not considered defects or fulfillment errors and are subject to our final sale policy.

Thank you for your understanding and for giving us the opportunity to make things right.